Help
Customer Support has created the following Help resources to assist
current and prospective e-Zassi members. To see a list of questions
and answers, click on the topic below. A User Guide is also
available and can be launched by clicking on the icon.
If you still cannot find the answer to your question please contact
Customer Support by phone (1-866-369-5170) or by email
support@e-zassi.com. All calls and emails to Customer Support
will be returned by close of business on the following day.
Membership Types
Q. What types of Membership do you offer?
A. We offer annual memberships for both
individuals and organizations (enterprise). Different levels of
access currently include: 1) a three-month trial membership that
lets you test drive all the e-Zassi capabilities; 2) a 12-month
membership designed for users who need searching, matching and
network privileges within the e-Zassi Community, and 3) a 12-month
membership plus the ability to assess, post, and manage medical
device technologies. For more information on levels of membership,
please contact us by phone (1-866-369-5170) or visit the Join page.
Q. Do you offer a free Membership?
A. At present, we do offer a free
membership for all students interested in medical devices or the
life sciences. If you have a valid student email address (.edu), you
can click on the Join Now button and use Promotional Code: Student.
Q. How do I cancel my Membership?
A. Memberships are sold on a subscription
basis and are in effect for a 12-month period. There are two payment
options available: monthly billing or annual billing. For additional
information please refer to the Terms & Conditions section, or your
software licensing agreement. If you have additional questions
please Contact Us.
Register
Q. How do I register?
A. Individuals can submit their personal
information and pay for their membership online. For
Enterprise-level memberships, please fill out the form on the Join
page and a member of the e-Zassi Customer Support Team will contact
you within 24 hours.
You can also contact our team via telephone at 1-866-369-5170, who
will be happy to assist you in completing your registration.
Payment
Q. What methods of payment do you accept?
A. For individual users we currently can
accept both debit and credit for Visa and MasterCard. We also accept
Discover and American Express cards.
Q. I am an enterprise client – how do I
pay for my Membership?
A. We can accept a company purchase order
and will be happy to send an invoice. To learn more about an
Enterprise level license, contact our Customer Support Team at
1-866-369-5170 or by e-mail.
Q. Can you take a payment over the
phone?
A. Yes, we are prepared to process credit
card transactions over the phone. To do so, contact our Customer
Support Team Monday – Friday from 8:00am – 8:00pm EST, by calling
1-866-369-5170.
Q. How do I know if my payment has been
accepted?
A. After registering and submitting your
credit card information, you will receive an email confirmation from
e-Zassi with instructions on how to complete your registration.
Creating Your Profile
Q. What is a Profile?
A. Serving as the backbone of the e-Zassi
community, the member profile includes information about a person’s
areas of expertise and interests, enabling a member to connect with
a host of other medical device industry experts. By creating a
profile you will be able to search for and be matched with partners,
securely and confidentially, with whom you can collaborate, share
interests, talents and areas of expertise.
Q. What information is included in my
Profile?
A. Your Profile will include information
about yourself, your organization (if applicable), your areas of
interest and expertise. These digitized attributes will comprise
your DNA within the e-Zassi network. This is also where you can
manage your preferences regarding levels of visibility within the
community and preferred methods of contact.
Q. How do I create my Profile?
A. The first time you log onto the site
you will be prompted to create your member profile. You will then be
asked to define your current role/areas of focus by answering a
series of questions about your professional experience, objectives,
expertise, and areas of interest.
Creating a Technology Assessment
Q. How do I assess a medical technology?
A. If you are a member of the e-Zassi
community with Technology Assessment access, you may use the
Technology Assessment Software Platform to profile a medical
technology. It covers technologies in the following medical
specialties: Cardiology, Urology, Orthopedics and Minimally Invasive
Surgery (MIS).
To get started, choose Analyze from the Main Menu and select
“Assess New Innovation.” First, you will be asked to provide an
innovation name and a brief description of the innovation. Then you
will be asked a series of questions that help document the unique
characteristics of the innovation. These questions are grouped by
section, beginning with Innovator Objectives.
Q. Is it important that I answer all the
questions in the order presented?
A. To optimize the output, you should
complete each section of the innovation assessment in the order
shown. The answers you choose will determine the flow of subsequent
questions, so answering them out of order may distort the results.
Q. Do I have to answer all the
questions? What if I don’t know the answers to some of the
questions?
A. Yes, you are required to answer all
the questions. In fact, you will get a system prompt if you leave an
answer blank and will be unable to move on to the next question
until you have provided an answer.
If you are not sure what answer to provide for some of the
questions, then you can choose to answer “Uncertain.” Most of the
questions in the innovation assessment include this as an answer
option. Keep in mind that the more times you answer “uncertain,” the
less precise your innovation assessment will be, so we encourage you
to use this choice as sparingly as possible. You can always go back
to the questions later and replace any “uncertain” answers with
specific answers in order to improve your output.
If you don’t know the answer to a particular question, another
option you have is to save your progress in the interview (by
choosing Save/Exit), get the information, and then restart the
assessment at a later time by returning to your Innovation Portfolio
List. If you choose to save your assessment in the middle of a
section, when you return to that section at a later time, the
interview will pick up right where you left off.
Q. Can I change my answers?
A. Yes, if you are in the middle of a
section, you can use the Back button to return to the previous
question/s. Keep in mind that if you decide to change an answer to a
previous question, there is a possibility that the entire question
flow from that point forward may change, depending on the nature of
the question asked and the new answer/s you provided. So, if you do
decide to go back to change an answer, make sure all the remaining
questions for the section are completed.
If you wish to change an answer in a section other than the one you
are working on, finish/save the section you are working on and then
open the other section by selecting it from the list.
Q. How do I know when I have completed
the full innovation assessment?
A. As you work through the assessment,
you should be completing one section at a time until you have
completed all Q&A’s for every section. Once all the Section Q&A’s
are completed, the Innovation Assessment Progress column will
display 100% Complete for each section. If any sections are marked
as less than 100%, it means that there are one or more questions
that haven’t been answered. When you have completed all the
sections, select Done to bring up the Innovation Detail Page.
Q. Once I’ve completed my assessment,
where can I see the results?
A. A comprehensive assessment of your
innovation – the InnoVision Report -- is available for you to view
and/or to print. The e-Zassi Innovision Report provides output on
more than 30 key medical device commercialization topics, including
primary users, key decision makers, clinical specialty, market
information, reimbursement advice, clinical research status, design
development, and manufacturing content. This informative 20-30 page
report can be viewed online or saved as a PDF file. The report also
includes a US and EU regulatory analysis that uses FDA data to match
potential FDA classifications for the innovation. For users seeking
financial assistance, our proprietary Grant Matching function will
output a list of matching states grants as well as NIH SBIR/STTR
2009 grants.
Sharing
Information with Others
Q. Now that I’ve completed my innovation
assessment, how do I make it accessible for others to see?
A. In managing your technology/s, you can
choose the level of access you want to provide to members of the
e-Zassi community. There are four levels of access to choose from:
1)Not Posted - No information on the Technology will be displayed.
This will be the default setting, unless you specify otherwise.
2) Title Only - Allows the title and description to be viewed.
3) Nature of Innovation - Allows the title, description, and
technology attributes to be viewed.
4) InnoVision Report - Allows the title, description and technology
attributes to be viewed; in addition, members can view and print the
InnoVision Report.
To control your level of access on a per technology basis, select
Share from the Main Navigation Menu and then select Edit/Share from
the Action column.
Searching for Potential Partners
Q. How can I identify potential partners
or get in touch with other members of the e-Zassi community?
A. The e-Zassi profiling technology
extracts more than 4800 unique traits and attributes allowing you to
search for members, organizations and technologies at a high level
of precision. From the Discover Screen, you have the option to
search for People, Technologies, and Organizations.
Q. How does the Discover People search
work?
A. This feature allows you to search for
colleagues, partners & associates, to add to your network, to share
technologies, and to contact other members. To Discover People, you
can include a full or partial name search and/or specify an area of
expertise, which will provide you with additional search filters.
Q. How do I incorporate the additional
search filters into my Discover People query?
A. Once you have selected an Expertise as
part of your search, up to six additional search criteria appear on
the screen for you to choose from. The specific search criteria are
customized to the area of expertise chosen.
Q. What information can I learn about a
person?
A. Once you have obtained one or more
search results, you can select an individual’s name to view his/her
complete Individual Profile. This Profile includes personal
information, organizational information, and detailed information
about a person’s specific areas of expertise.
Q. Can I share this information with my
colleagues?
A. Yes, as a member of the e-Zassi
community, you can choose to add the person whose profile you are
viewing to your personal network, you can forward information to
anyone already in your network, or you can send a message directly
to that member.
Q. What should I do if I didn’t get any
results when searching for a person?
A. If you have conducted a person search
and gotten the message “No Results were Found,” check the spelling
of the name you entered and then select “New Search” to start over.
Our name search includes any of the words you entered (i.e. if you
enter John Smith into the keyword search box, the system will search
for all listings with John OR Smith), which should increase your
chances of finding a match.
If you get no results from a filtered search, first check the
spelling of the name and then review the filtering (i.e. specific
search criteria) that you have included. You may have selected too
much filtering to generate any listings.
Q. How can I search for technologies
that others have posted on the site?
A. e-Zassi gives you the ability to shop
or find new technologies that may fit your investment criteria, area
of development expertise, or that would enhance your existing
innovation portfolio. Using the Discover Technology feature, you can
search for technologies, request access to innovations, and contact
other e-Zassi members.
If you don’t know the complete name or partial name of a technology
you are looking for, use the Advanced Technology Search link to
refine your selection criteria. Here you will find six additional
search criteria for you to choose from. Once the technology search
results are displayed, you can choose any technology from the list
and view its profile.
Q. What is a Technology Profile?
A. As described in the section above
entitled Sharing Information with Others, an e-Zassi member can
choose to offer different levels of access to his/her innovation. If
a user has chosen to share title only, the name of the technology
and a brief description will be displayed on the page. If a user has
chosen to share Nature of Innovation with other members of the
e-Zassi Community, then a section named Technology Attributes will
appear on the Technology Profile page. If a user has chosen to offer
full disclosure of the innovation with other members of the e-Zassi
Community, then a link named View InnoVision Report will appear
below the innovation description.
As a member, if you wish to view additional information about an
innovation that is not being disclosed, such as a full InnoVision
Report, select Request Access to contact the Innovator directly.
Q. Can I search for Organizations that
are part of the e-Zassi community?
A. Yes, the e-Zassi Discover section will
also allow you to search for investors, tech transfer organizations,
consultants, medical device companies, and other organizations.
Managing
Your Network
Q. Once I’ve identified potential
partners, how do I get in touch with them or add them to my network?
A. The Collaborate section of the site
includes tools that will allow you to build a network and
communicate with other members of the e-Zassi community. The two
main components of this section are the Inbox and the Network.
Q. What are some of the features of my
Inbox?
A. Your inbox includes many of the same
features that you would find in an e-mail client. It serves as the
control panel for all the mail communications between a member and
his/her network within the e-Zassi community. Standard features
include sending, replying to and forwarding e-mails, adding members
to your network, and blocking users from being able to send you
further communication.
Q. What can I do once I’ve added a
person or organization to my Network?
A. Once you’ve added a person or
organization to your network, with one click you can access their
individual or organizational profile. You may also choose to forward
this information to any member of the e-Zassi community.
Q. Can I contact other members or add
them to my network from other places on the site?
A. Yes, in addition to your
network/communication functionality in the Collaborate section, you
can add people and organizations to your network from the Discover
Section when searching for people or organizations, or from the
Profile section display page.
Problems
Signing-In
Q. I am inputting my user name and
password, but can’t log into the site?
A. Check the spelling of your email
address and password, and make sure that Caps Lock is not selected,
as user names are case sensitive. If you are still encountering
difficulty signing in, contact Customer Support by phone
(1-866-369-5170) or by e-mail.
Q. I forgot my user name.
A. Your user name is the email address
that you originally registered with on the site.
Q. I forgot my password.
A. If you are an individual member, you
can reset your password by going to the Sign-in pages and selecting
Forgot Password, or you can send an email to support@e-Zassi.com
with Password Reset in the subject line. You will be contacted with
a new password within 24 hours. For enterprise customers, please
contact your site administrator.
Technical Issues
Q. What type of browsers do you support?
A. We currently support the following
browsers: Internet Explorer versions 6.x, 7.x as well as Firefox
v3.x.
Q. Does the e-Zassi site require the use
of cookies?
A. Yes we do. Your browser setting must
be enabled to accept cookies to maximize your user experience. We
also recommend that you include www.e-zassi.com as a trusted Web
site, under your browser’s Security settings.
Q. What about pop-up blockers?
A. It is suggested that you turn off any
pop-up blocking software to ensure that all site content is visible.